If you change or review your booking, click my booking section on the homepage then enter your confirmation ID and e-mail address which are provided to you upon completed reservation. You can change your booking only 2 times. You may cancel or modify your booking at any time prior to your arrival date.

Cancellation Procedure:

Click My booking section on the home page then enter your confirmation ID and e-mail address which are provided to you upon completed reservation.

Then choose cancel subject from the above place and click proceed. You will see your booking status which is included hotel name, room type and number, and check-in and check-out date. Bolt the window in front of your current booking status. And leave the message about the reason of cancel in the message box.

Read the terms and conditions and bolt the window. Then click continue, on next page you will see the information about your cancellation summary which is included the amount of your paid deposit. And amount of refundable money. The service fee of MongolianHotels.Net is not refundable on all conditions.

If you cancel your reservation prior to your arrival date, you may be charged a cancellation charge. 1 night payment, which is already charged from your credit card upon booking. You can find the cancellation charges and date of the hotels on Mongolianhotels.net.  For the cancellation 7 days to arrival date free of charge and your deposit will be refunded full.

  1. 7-4 days to arrival date 30% charge of 1 night fee
  2. 3-1 days to arrival date 50% charge of 1 night fee
  3. On the arrival day or No show 100% charge of 1 night fee

If you cancel your reservation included Naadam days (09.07-14.07) the cancellation terms will be different.

  1. Before 10.April 100% refund all your money
  2. After 10.April 100% charge of all your money to the hotel

Then if you agree the terms and conditions bolt the window and then you will receive e-mail confirmation about the cancellation.
MongolianHotels.Net will refund your deposit as soon as possible.

Modification procedure:

Click My booking section on the home page then enter your confirmation ID and e-mail address which are provided to you upon completed reservation.

Then choose change subject from the above place and click proceed. You will see your current booking status. And you can check available date and room. If your desirable change details are available you can continue your change read the terms and conditions and agree then click continue.

On the next page you will see your current booking status and new booking status information. If you change your room type, there will be difference between current and new room price. Web site will calculate and show you this amount difference automatically and then you need to pay this money by online.

Then you will receive your new confirmation letter by e-mail.

If there is a change or cancellation in your booking, Mongolianhotels.net will pass the new details to you together with any compensation that the accommodation provider may offer

Reservations made via Mongolianhotels.net may be cancelled by either party with no penalty whatsoever in the event of force majeure, such as, without restriction, war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes which may affect the various destinations and, specifically, the location of the accommodation provider.

Extension of stay:

Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, hotel will not offer you these discount prices. Hotel may charge you published rates.